Privacy Policy

At Circa, we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information such as:

  • Your full name, contact details, date of birth, and emergency contact

  • Health and medical information relevant to the provision of psychological services

  • Session notes, assessments, referrals, or correspondence with other health professionals (with your consent)

2. How We Collect Information

We collect information directly from you during:

  • Therapy sessions

  • Phone calls or emails

  • Online forms or bookings through our website

We may also collect information from third parties (e.g., other healthcare providers) with your consent.

3. Why We Collect Your Information

Your personal information is used to:

  • Provide psychological services

  • Maintain accurate clinical records

  • Communicate with you (e.g., for appointments, reminders, or follow-ups)

  • Meet legal and ethical requirements

4. Storage and Security

Your information is stored securely in digital or physical formats, protected by password encryption, secure databases, and confidentiality protocols. We take reasonable steps to ensure your information is protected from misuse, loss, unauthorised access, or disclosure.

5. Disclosure of Personal Information

Your information is kept confidential and will not be shared without your consent, except:

  • If required by law

  • If there is a serious risk to your safety or the safety of others

  • As otherwise permitted by relevant professional ethics or legal obligations

6. Access and Correction

You have the right to request access to your personal information or request corrections. Please contact us directly if you wish to do so.

7. Website and Online Bookings

When you visit our website, we may collect general analytics data (e.g., IP address, browser type) to improve our services. If you use our online booking system, your information may be stored with a third-party provider that complies with relevant data protection laws.

8. Questions or Complaints

If you have any questions, concerns, or complaints about the way your information is handled, please contact us at:

Circa
steve@circatherapy.com
+61 0 450 037 824

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.